Refund Policy
A Legal Disclaimer
This Refund Policy governs all purchases made through https://maxximasol.com (“Website”), operated by Iliyan Iliev, a European citizen based in the United Arab Emirates (UAE). By making a purchase, you agree to the terms outlined herein. This policy complies with UAE Federal Law No. 15/2020 on Consumer Protection and, where applicable to EU customers, the EU Consumer Rights Directive 2011/83/EU. We reserve the right to update this policy, with changes posted on this page. This policy is written in clear, plain language to ensure accessibility for all users, including those with disabilities, in line with the European Accessibility Act (EAA, Directive 2019/882).
Refund Policy - The Basics
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Services: [Specify conditions, e.g., “If you are not satisfied with our services (e.g., web design, consulting), you may request a refund within 14 days of purchase, provided the service has not been fully delivered.”]
- Digital Products: [Specify, e.g., “Digital products (e.g., templates, e-books) are non-refundable once downloaded or accessed, unless defective or not as described.”]
- Physical Products: [Specify, e.g., “Physical products may be returned within 14 days of delivery if defective, damaged, or not as described, in their original condition.”]
- EU Customers: If you are an EU resident, you have a statutory 14-day cooling-off period to cancel online purchases (excluding personalized or digital products) and receive a full refund, starting from the day you receive the product or service contract.
2. Refund Process
To request a refund:
- Contact us at XXInfo@maxximasol.com within the applicable refund period, providing your order number and reason for the refund.
- For physical products, return the item to [insert return address, if applicable] in its original condition, with proof of purchase. You are responsible for return shipping costs unless the item is defective.
- We will review your request and notify you of approval within 5 business days.
- Approved refunds will be processed to your original payment method (e.g., via PayPal, Stripe) within 5 business days of approval.
3. Non-Refundable Items
The following are non-refundable:
- [Specify, e.g., “Customized services or products tailored to your specifications.”]
- [Specify, e.g., “Digital products accessed or downloaded, unless defective.”]
- [Specify, e.g., “Services fully delivered or partially used beyond the refund period.”]
4. Cancellations
You may cancel an order before [specify, e.g., “service delivery begins” or “product shipment”] by contacting us at XXInfo@maxximasol.com. If the order has not been processed, we will issue a full refund. Partial refunds may apply for cancellations after processing but before delivery.
5. EU Consumer Rights
For EU customers, in addition to the 14-day cooling-off period:
- You must inform us of your intent to cancel in writing (e.g., via email to [insert your email]).
- Refunds include the original purchase price and standard delivery costs (if applicable).
- You must return physical products within 14 days of notifying us of cancellation.
- Exceptions apply for personalized products, digital content accessed after purchase, or services fully performed with your consent during the cooling-off period.
6. UAE Consumer Protections
For UAE customers, under Federal Law No. 15/2020:
- You may return defective or non-conforming products within [specify, e.g., 7 days] for a refund or replacement.
- Refunds are processed promptly upon verification of the return.
7. Accessibility of Refund Requests
We ensure the refund process is accessible to all users, including those with disabilities. You can submit refund requests via email or [add alternative method, e.g., phone, if applicable], and we provide support in alternative formats upon request.
8. Contact
For refund requests or inquiries, contact:
Iliyan Iliev
Email: XXInfo@maxximasol.com
For accessibility-related support, we offer assistance via email.